SHIPPING POLICY

Most orders placed by 11 AM EDT Monday – Friday (excluding holidays), will arrive in 2-7 days.

Free standard shipping on orders of $49+ (applies to orders shipped to USA locations only).

 You can choose from the following shipping options. Shipping costs are based on the shipping method you choose. Check the table for our domestic shipping rates.

 

  Standard Shipping 2-Day Shipping** Overnight Shipping**
Shipping Rates $4.95 by weight by weight
Shipping Time 2-7 days 2 days 1 day
Overall Delivery Time 2-7 days 2 days 1 day

 

Standard shipping charge to Canada is $9.95 USD

Last updated 05/30/2017

Rates may change without notice.

** 2-day or overnight order processing is only available by contacting Customer Care duing regular business hours at 800-367-5433 or customerservice@futurebiotics.com

Orders with expedited shipping that are received before 11 a.m. Eastern Time Monday through Friday will be processed the same day, when possible. Orders received after 11 a.m. Eastern Time will be processed the next day. Orders received after 11 a.m. Eastern Time Friday, Saturday, or on Sunday will be processed on the following business day.

Our transportation partners do not ship orders on the weekend. Therefore, if you place an order after 11a.m. Eastern Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.

Weekend delivery

All orders shipped via UPS are delivered Monday through Friday only.

 

U.S. Territories and APO/FPO U.S. Military addresses

We directly ship to APO/FPO U.S. military addresses and U.S. Territories.

We're sorry, but expedited shipping methods are unavailable for US Territories and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling. Items that require ground-only shipping cannot be delivered to APO/FPO addresses.

Please note: due to current world events impacting the United States and other countries, our delivery partners have informed us to expect packages to take up to 8 weeks for delivery to certain APO/FPO U.S. military addresses and U.S. Territories.

Alaska and Hawaii

Shipping to Alaska and Hawaii may require an additional one to two days.

 


Items on order

We're sorry, but expedited shipping methods are unavailable for P.O. boxes, US Territories, and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling.

Delivery times may be longer for items that require ground-only shipping. Items that require ground-only shipping cannot be delivered to APO/FPO addresses.


 

International orders

International shipping costs are dependent upon weight and destination and will be calculated during order checkout. Once you select the ship-to country and shipping method during checkout, the shipping charge will be displayed. Average shipping time for international orders is 15 business days, although some can take up to 8 weeks depending on the location.

Please be advised that Futurebiotics is not responsible for taxes and/or duties applied to international shipments.  Any duties, tariffs, brokerage fees, or local taxes that may apply to your order are your responsibility as we cannot anticipate or estimate these extra international fees and they are not included with the international shipping costs calculated during order checkout.  It is your responsibility to research and understand these fees before placing your order and then pay them once levied in order to receive your package as we will not be liable for packages refused or held for delivery. 

Please note that some ingredients or products are banned or considered illegal for import in select countries. Please check with your local authorities to ensure any products you order and are shipped are legal in the ship-to country and do not require special permits or other documents to receive. It is your responsibility to make sure that the products and ingredients you want to order are permitted in your country before you place your order.

Shipping time to most international locations takes between 15-22 business days, with some locales requring a shipping time up to 8 weeks.

International shipping charges are non-refundable.


Package Processing and Shipping Origination

All Futurebiotics orders are shipped from our own Hauppauge, New York warehouse. We do not drop-ship products and orders, allowing Futurebiotics to maintain complete control and quality assurance during the order fulfillment process.


Default shipping address

Your default shipping address is the one used on your most recent order. At Checkout, you can change your shipping address by clicking the "change" button located directly beneath the default address. This will allow you to choose another address, or enter a new address in the spaces provided.

You can change your shipping address at any time in the Shipping Addresses area of Your Account. You can add, delete, or edit any of your shipping addresses. Changes you make will not affect orders you have already placed.

Our customer care specialists are available Monday through Friday, 8 a.m to 5 p.m.  If you have further questions, please contact Futurebiotics at 1-800-367-5433 or at customerservice@futurebitoics.com